Bowling Hub

Step into a place where the lights glow, the pins wait, and every roll tells a story — at our bowling lounge in New Zealand, it’s not just about striking down pins, it’s about striking up moments with friends, family, and teammates. Whether you’re here for the thrill of competition, the joy of laughter, or simply a night out to unwind, our lanes are where memories are made and every game becomes unforgettable.

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Refund Policy

Refund Policy for Bowling Hub

This Refund Policy outlines the rules, conditions, and procedures regarding refunds for reservations, bookings, and services purchased through the Bowling Hub website. By using our website and making a reservation, you agree to comply with the terms explained in this policy. Please read carefully before finalizing your booking.

General Principles

Bowling Hub provides lane reservations, event packages, and additional services to enhance your bowling experience. Since these services are based on time-specific bookings and real-time use, all customers are encouraged to confirm details before completing their purchase. Our goal is to provide fair and transparent refund practices while ensuring the smooth operation of our facilities.

Nature of Services

All reservations made through the Bowling Hub website are service-based and time-sensitive. Once a booking is confirmed, the lane and time slot are allocated exclusively for the customer. Because of this, late cancellations or failure to attend the booking (no-show) generally do not qualify for refunds.

Refund Eligibility

Refunds may only be considered in the following situations:

- Duplicate Bookings: If a customer mistakenly completes the same reservation multiple times, duplicate payments may be refunded after verification.

- Service Not Provided: If a technical or operational issue prevents Bowling Hub from delivering the reserved service, a refund or rescheduling option will be offered.

- Exceptional Circumstances: In rare cases such as emergencies or unforeseen closures of the facility, refunds may be granted at the discretion of management.

Non-Refundable Situations

The following cases are not eligible for refunds:

- Customer changes their mind after confirming the booking.

- Failure to show up at the reserved time without prior cancellation.

- Cancellations made outside the allowed cancellation window.

- Dissatisfaction caused by personal preferences, such as gameplay results or experience outcomes.

Booking Cancellations and Changes

Customers may cancel or reschedule their reservations by notifying Bowling Hub within the cancellation period stated on our booking page. Early cancellations may qualify for a partial or full refund, while last-minute cancellations will generally be non-refundable. Rescheduling is subject to lane availability and must be arranged in advance.

Group and Event Bookings

For large group events or special packages, separate cancellation and refund terms may apply. These terms will be clearly communicated during the booking process. Customers are encouraged to review these details carefully before confirming event reservations.

Refund Request Process

To request a refund, please contact our support team with the following details:

- Proof of booking or receipt.

- Reason for the refund request.

- Supporting evidence, if applicable (e.g., duplicate confirmation).

All refund requests will be reviewed fairly and processed within a reasonable timeframe. Additional verification may be required in some cases.

Processing Time and Method

Approved refunds will be issued through the original payment method used at the time of booking. Processing times may vary depending on the customer’s bank, credit card provider, or payment system. Bowling Hub is not responsible for delays caused by external financial institutions.

Limitations of Liability

Bowling Hub cannot be held responsible for customer dissatisfaction arising from personal expectations, user preferences, or performance-related outcomes. Refunds will not be issued for reasons outside the scope of this policy, such as changes of mind or lack of interest after booking.

Policy Updates

Bowling Hub reserves the right to update or modify this Refund Policy at any time to reflect changes in operations, legal requirements, or service improvements. All updates take effect immediately once posted on our website. Customers are encouraged to check this page regularly to stay informed about our current practices.

Contact Information

If you have questions about this Refund Policy or would like to request a refund under the conditions described, please contact our support team through the contact details provided on the Bowling Hub website. We are committed to handling all refund inquiries fairly and promptly.